How do Ops teams balance automation and self-service without losing control?

Ops teams scale efficiently by applying the 80/20 rule: automate the high-volume, repeatable tasks and enable self-service for the rest, with guardrails to protect data quality. This Open24 session explores how to identify which processes to automate, where self-service makes sense, and how to maintain operational sanity while scaling.

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Customer support

Not everything should be automated. This MopsApalooza session covers how ops teams decide what to automate, what to self-serve, and what needs a human call.