A Passion for Solving Our Customers’ Problems

San Francisco Bay Area

We’re looking for a product marketing unicorn—that rare individual that’s excited about developing deep product expertise AND that’s equally passionate about writing and creating high-quality content. We know you’re out there!

The product marketing manager will work closely with product management, sales, and corporate marketing on virtually every facet of the go-to-market process. You’ll be responsible for product content such as recorded demos, datasheets, technical webinars, whitepapers, buyers guides, and more.

Openprise develops Data Orchestration Platforms that enable marketing and sales teams to automate hundreds of painful, manual processes so that they can boost campaign performance, scale up, and unlock the potential of all their martech investments. We’re an Inc. Magazine Best Workplaces 2019 Award winner that’s growing at triple-digit rates.

This role is at our HQ in San Mateo, CA, but like most of the Openprise team, you can work from home three days a week if you like.

This role reports directly to the VP of Marketing.

Responsibilities

• Understand the challenges our buyers face in marketing operations, sales operations, demand gen, and business IT
• Generate high-quality content, including white papers, recorded demos, blog posts, data sheets, webinars, and sales enablement materials

Requirements

• 2-5 years of experience in a product marketing role at a B2B SaaS company
• Previous experience generating excellent product content that you’re excited to share

Pluses

• Experience at a MarTech company
• Previous roles in marketing operations, sales operations, demand gen, or business IT
• Familiarity with platforms such as Marketo, Pardot, Eloqua, Microsoft Dynamics, Outreach, Salesloft, Demandbase, 6sense, and Engagio

San Francisco Bay Area

Based in our San Mateo office, you’ll manage a growing team of support agents in our US and India offices and work closely with Customer Success to monitor customer issues, discover solutions, and coordinate with engineering and development to resolve technical bugs.

This is a coach/player role, where you will both manage and participate in responding to support issues.

This role is in the San Francisco Bay Area and does not offer relocation.

Responsibilities

• Ensure the support team will triage, troubleshoot, and resolve customer reported issues
• Along with the Head of Professional Services, define and implement the support role, escalation processes, policies, and standards for customer inquiries
• Work directly with customers to resolve technical support questions and escalations
• Work cross-functionally with internal and external teams to troubleshoot and resolve issues, or escalate them to responsible internal parties, including engineering for technical issues and the customer success team for product use cases and customer-specific issues
• Monitor the existing customer base to proactively identify and resolve potential customer issues
• Highlight trends and patterns from customer inquiries and assist the team in creating documentation, processes, or other tools to improve efficiencies
• Recruit, manage, mentor, and develop customer support representatives on our US and India-based support team
• Drive others to complete needed items in a diverse team environment with a sense of urgency to resolve customer issues
• Participate in weekend and holiday on-call rotation as required

Requirements

• A minimum of 5 years in technical support, preferably in technology, SaaS, or a related industry
• Experience successfully managing a team across multiple time zones, with particular success managing an India-based support team
• Passion for helping customers succeed by exceeding expectations, ability to build strong relationships with key customer contacts and executives, keen analytical mind for troubleshooting, and ability to empathize with unhappy users
• Proven ability to collaborate and engage across internal teams (Engineering, Product, and Customer Success)
• Ability to work within a team and handle/prioritize workload effectively, managing expectations with key stakeholders
• Self-motivated team player who can juggle multiple high priorities, manage concurrent projects in various stages, and deliver under tight deadlines in a rapidly changing environment
• Excellent project, time management, and communication skills; attention to detail
• Self-driven, motivated, and enthusiastic, with a well-developed sense of humor
• Bachelor’s degree

Pluses

• Understanding of marketing and/or sales operations platforms and technologies and their ecosystem, including Eloqua, Marketo, Pardot, Salesforce.com, and Microsoft Dynamics
• Experience administering Zendesk
• Experience building the support function in a start-up or rapidly growing organization
• Willingness to jump in and lead in complex, uncertain situations communicating with internal partners throughout
• Understanding or experience with Java, SQL, and ElasticSearch
• General quirkiness, nerdiness about data, and strong sense of fun

San Francisco Bay Area

DevOps engineer experienced in AWS technology, with at least 2 years of experience. Candidates will need to be experienced architecting, building, deploying, and patching web applications and microservices using Amazon Web Services.

Responsibilities

• Work with a team of developers in the US and India timezone
• Architect and implement new requirements in AWS
• Manage a multi-tenant cloud infrastructure in AWS
• Provide operational support to engineering teams
• Work closely with developer leads to understand and implement new requirements
• Improve current deployment and automate full life-cycle of the products

Requirements

• Bachelor’s degree in computer science or related fields
• Experienced with AWS is a must
• Expert configuring and managing Linux systems
• Knowledge of design patterns
• Experienced with continuous release and deployment tools
• Proficient using configuration management systems
• Experienced writing scripts and some high-level programing language
• Experienced deploying microsystems using Kubernetes
• Experienced with SQL

San Francisco Bay Area

Responsibilities

• Work with a team of developers in the US and India timezone
• Work closely with developer managers to understand and implement new requirements
• Design and implement new requirements
• Design containerized deployments of the application
• Debug and troubleshoot customer issues

Requirements

• Bachelor’s degree in computer science or related fields
• Knowledge of design patterns
• Experienced with Java and SQL
• Experienced with Elasticsearch and Kafka
• Proficient using with Linux system
• Proficient writing scripts
• Experienced with AWS
• Experienced deploying software with Docket and Kubernetes

San Francisco Bay Area

Junior software engineer experienced in web development technology, with at least 3 years of experience. Candidates will need to be experienced designing and implementing single page web applications and microservices.

Responsibilities

• Work with a team of developers in the US and India timezone
• Work closely with developer leads to understand and implement new requirements
• Design and implement new requirements
• Debug and troubleshoot customer issues

Requirements

• Bachelor’s degree in computer science or related fields
• Knowledge of design patterns
• Experienced with Java and SQL
• Experienced with Elasticsearch and Kafka
• Proficient using with Linux system
• Proficient writing scripts
• Experienced with AWS
• Experienced with Docker and Kubernetes
• Knowledge with CRM systems like Marketo, Salesforce, Eloqua, and MS Dynamics

San Francisco Bay Area

We’re looking for a product marketing unicorn—that rare individual that’s excited about developing deep product expertise AND that’s equally passionate about writing and creating high-quality content. We know you’re out there!

The product marketing manager will work closely with product management, sales, and corporate marketing on virtually every facet of the go-to-market process. You’ll be responsible for product content such as recorded demos, datasheets, technical webinars, whitepapers, buyers guides, and more.

Openprise develops Data Orchestration Platforms that enable marketing and sales teams to automate hundreds of painful, manual processes so that they can boost campaign performance, scale up, and unlock the potential of all their martech investments. We’re an Inc. Magazine Best Workplaces 2019 Award winner that’s growing at triple-digit rates.

This role is at our HQ in San Mateo, CA, but like most of the Openprise team, you can work from home three days a week if you like.

This role reports directly to the VP of Marketing.

Responsibilities

• Understand the challenges our buyers face in marketing operations, sales operations, demand gen, and business IT
• Generate high-quality content, including white papers, recorded demos, blog posts, data sheets, webinars, and sales enablement materials

Requirements

• 2-5 years of experience in a product marketing role at a B2B SaaS company
• Previous experience generating excellent product content that you’re excited to share

Pluses

• Experience at a MarTech company
• Previous roles in marketing operations, sales operations, demand gen, or business IT
• Familiarity with platforms such as Marketo, Pardot, Eloqua, Microsoft Dynamics, Outreach, Salesloft, Demandbase, 6sense, and Engagio

San Francisco Bay Area

We are seeking an experienced enterprise software UX designer to own and design the user experience.

Responsibilities

• Responsible for all aspects of user experience for the Openprise Data Automation solution
• Create and refine the product’s look and feel
• Work with product management and engineering to design and implement the optimal user experience
• Own the new user journey
• Work with Marketing to reflect the company brand in the product

Requirements

• Minimum of 5 years in enterprise software UX experience
• SaaS product experience is a plus
• Business application experience is preferred over technical product experience

San Francisco Bay Area

We are looking for a dynamic Account Manager to join our growing team. In this role, you will be responsible for connecting with key business executives and stakeholders, and developing long-term relationships with a portfolio of clients. You will also work closely with the Customer Success team to increase product traction, communicate requirements, and achieve client satisfaction.

Responsibilities

• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Manage the renewal process and identify upsell opportunities
• Communicate clearly the progress of quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Monitor and analyze customer’s usage of our product

Requirements

• 5+ years of sales experience
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelor’s Degree preferred
• Self-motivated and able to thrive in a results-driven environment
• Keen attention to detail and adherence to deadlines
• Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software

San Francisco Bay Area

We’re looking for an energetic account development representative to help build Openprise’s pipeline to fuel our continued growth.

Responsibilities

• Follow up on leads from marketing campaigns.
• Deliver the Openprise message to marketing and sales professionals by phone and email.
• Coordinate activities with account executives.
• Qualify opportunities and pass them over to account executives.
• Track activities in Salesforce.com.

Requirements

• 1-3 years of experience as an ADR/SDR.
• Great listening skills to gather and understand prospects’ business goals.
• Passion for helping prospects solve problems.
• Genuinely curious and excited to help people succeed.
• Previous experience in CRM is a plus, but not required.

This opportunity is a great springboard into an account executive role after a year. ADR’s also have the ability to work remotely, though they do need to be located in the Bay Area.

San Francisco Bay Area

Responsibilities

• Build outbound pipeline
• Close business from both inbound and outbound leads
• Work with the marketing team to fine-tune lead generation strategy
• Work with the product team to win business

Requirements

We hire to the whole person, not to a specification list. Having said that, here is the profile we are looking for.

• 2 to 6 years inside sales experience
• Experience with selling software-as-a-service
• Experience with early stage companies and products
• Great people-skill
• Problem solver, not order taker
• Not afraid to try something new and take calculated risks
• Passionate about building a business and learning a ton in the process
• Have ideas and not afraid to speak up
• Genuinely curious and want to help people