Openprise Careers

A Passion for Solving Our Customers’ Problems

At Openprise our passion is to build great products that solve everyday business problems and make our customers’ lives better.

We innovate where it counts. We do not chase technology or market fads. We do not buy the hype and focus on real pains. We do not talk about disruption, we just do it. We run a tight business. We believe if you build a great product and take care of your customers, everything else will fall in place.

You should take pride in building great software and delivering great customer experience. You should enjoy solving problems, both technical and business problems, because that is how you grow. We are a veteran team with deep enterprise software experience, but we still learn new things every day. We foster an environment where you can try new things, take calculated risks, and learn from doing.

If your passion aligns with ours, we would love to speak with you.

Account Development Representative

San Francisco Bay Area

We’re looking for an energetic account development representative to help build Openprise’s pipeline to fuel our continued growth.

Responsibilities

  • Follow up on leads from marketing campaigns.
  • Deliver the Openprise message to marketing and sales professionals by phone and email.
  • Coordinate activities with account executives.
  • Qualify opportunities and pass them over to account executives.
  • Track activities in Salesforce.com.

Requirements

  • 1-3 years of experience as an ADR/SDR.
  • Great listening skills to gather and understand prospects’ business goals.
  • Passion for helping prospects solve problems.
  • Genuinely curious and excited to help people succeed.
  • Previous experience in CRM is a plus, but not required.

This opportunity is a great springboard into an account executive role after a year. ADR’s also have the ability to work remotely, though they do need to be located in the Bay Area.

Apply Now>>

Customer Success Manager

San Francisco Bay Area

Responsibilities

  • Help customers achieve success with Openprise solutions
  • Resolve customer issues and support ongoing customer initiatives
  • Work with the product team to evolve our solution based on customer needs
  • Work with a team of fun, engaging and dedicated individuals

Requirements

There are no hard requirements, but here is the profile of the person we seek.

  • Experience in customer-facing roles
  • Good listening skills to gather customer requirements and understand customer issues
  • Experience with marketing or sales automation tools
  • Good understanding of data, databases and data transformations
  • Great people and communication skills
  • Passionate about solving problems with technology and learning in the process
  • Have ideas and not afraid to speak up
  • Genuinely curious and want to help people succeed
  • Experience with early stage companies and products a plus

Preferred Experience

  • 1-3 years customer success, consulting and/or project management
  • 1-2 years of experience in Marketing Automation, Sales Automation, and/or Business Intelligence tools
    • ie. Salesforce, Marketo, Pardot, Eloqua, HubSpot, Microsoft Dynamics CRM, Tableau
  • Experience in marketing operations or sales operations.
  • Understanding of data, databases and data transformations
  • Work cross-functionally with Sales, Service and R&D

We are willing to train enthusiastic and passionate candidates who want to help customers.

Apply Now>>

Customer Success Associate

San Francisco Bay Area

The Customer Success Associate is an entry-level or junior hands-on, technical part of the Customer Success team.

You’ll work closely with the Customer Success Managers to learn the Openprise platform, do customer trainings for onboarding, and advance your customer-facing and technical skills. This is an opportunity to wear different hats and play different roles, learn your strengths, and have a real impact on the growth of the company and the organization.

This role is in the San Francisco Bay Area and does not offer relocation.

Responsibilities

  • Assist Customer Success Managers in building out jobs for customers in the Openprise platform
  • Provide product training to new customers
  • Help define each customer’s platform adoption and implementation plan; identify opportunities for areas they can expand/improve their use of Openprise
  • Become an Openprise platform and data management expert

Requirements

  • Outstanding writing and verbal communication skills
  • Excellent project and time management skills
  • Interest in learning a software platform, including technical details and use cases
  • Interest in a teaching/training role
  • Problem solving and technical acuity to find solutions and communicate them back to customers
  • Self-driven, motivated, and enthusiastic
  • Able to work with a team, local and remote, in a changing environment

Pluses

  • 1-3 years working with technology platforms
  • Experience in a customer-facing role
  • Experience teaching or training
  • Bachelor’s degree
  • Familiarity with marketing and/or sales data and/or marketing and sales operations platforms such as Salesforce.com, Dynamics CRM, Marketo, Pardot, Eloqua, etc.

Apply Now>>

Associate Customer Support Representative

San Francisco Bay Area

The Associate Customer Support Representative is a hands-on, technical part of the Customer Success team for a junior or entry-level candidate.

You’ll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction. You’ll learn the Openprise platform and advance your customer-facing and technical skills. This is an opportunity to wear different hats and play different roles, learn your strengths, and have a real impact on the growth of the company and the organization.

This role does not participate in sales or customer renewals.

This job is in the San Francisco Bay Area and does not offer relocation.

Responsibilities

  • Investigate, troubleshoot, and diagnose support requests to resolve customer inquiries
  • Triage support requests and escalate to appropriate stakeholders as needed
  • Drive support requests to resolution by tracking progress and communicating both internally and with customers
  • Develop strategies for translating complex technical details to each customer’s level to ensure a solution
  • Become an Openprise platform and data management expert
  • Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing
  • Create customer resources for common issues, in collaboration with the Customer Success team

Requirements

  • Outstanding writing and verbal communication skills
  • Excellent project and time management skills
  • Interest in learning a software platform, including technical details and use cases
  • Problem solving and technical acuity to investigate issues and find solutions
  • Self-driven, motivated, and enthusiastic
  • Able to work with a team, local and remote, in a changing environment

Pluses

  • 1-2 years of SaaS support experience or working with technology platforms
  • Familiarity with platforms such as Zendesk for tracking customer issues
  • Experience in a customer-facing role
  • Bachelor’s degree
  • Familiarity with marketing and/or sales data and/or marketing and sales operations platforms such as Salesforce.com, Dynamics CRM, Marketo, Pardot, Eloqua, etc.

Apply Now>>

User Experience (UX) Designer

San Francisco Bay Area

We are seeking an experienced enterprise software UX designer to own and design the user experience.

Responsibilities

  • Responsible for all aspects of user experience for the Openprise Data Automation solution
  • Create and refine the product’s look and feel
  • Work with product management and engineering to design and implement the optimal user experience
  • Own the new user journey
  • Work with Marketing to reflect the company brand in the product

Requirements

  • Minimum of 5 years in enterprise software UX experience
  • SaaS product experience is a plus
  • Business application experience is preferred over technical product experience

Apply Now>>

Account Executive – Sales

San Francisco Bay Area

Responsibilities

  • Build outbound pipeline
  • Close business from both inbound and outbound leads
  • Work with the marketing team to fine-tune lead generation strategy
  • Work with the product team to win business

Requirements

We hire to the whole person, not to a specification list. Having said that, here is the profile we are looking for.

  • 2 to 6 years inside sales experience
  • Experience with selling software-as-a-service
  • Experience with early stage companies and products
  • Great people-skill
  • Problem solver, not order taker
  • Not afraid to try something new and take calculated risks
  • Passionate about building a business and learning a ton in the process
  • Have ideas and not afraid to speak up
  • Genuinely curious and want to help people

Apply Now>>

DevOps Engineer / AWS

San Francisco Bay Area

DevOps engineer experienced in AWS technology, with at least 2 years of experience. Candidates will need to be experienced architecting, building, deploying, and patching web applications and microservices using Amazon Web Services.

Responsibilities

  • Work with a team of developers in the US and India timezone
  • Architect and implement new requirements in AWS
  • Manage a multi-tenant cloud infrastructure in AWS
  • Provide operational support to engineering teams
  • Work closely with developer leads to understand and implement new requirements
  • Improve current deployment and automate full life-cycle of the products

Requirements

  • Bachelor’s degree in computer science or related fields
  • Experienced with AWS is a must
  • Expert configuring and managing Linux systems
  • Knowledge of design patterns
  • Experienced with continuous release and deployment tools
  • Proficient using configuration management systems
  • Experienced writing scripts and some high-level programing language
  • Experienced deploying microsystems using Kubernetes
  • Experienced with SQL

Apply Now>>

Product Manager

San Francisco Bay Area

Responsibilities

  • Manage partner relationships and discover solutions that can bring new offerings to our customers
  • Define requirements and designs for new partner related solutions
  • Work with development team to bring requirements to fruition as platform features
  • Curate and maintain Open Data that benefits our customers
  • Help customers achieve success with Openprise solutions
  • Flexibility to engage in and lead pre-sales or post-sales customer facing initiatives
  • Resolve customer issues and support ongoing customer initiatives

Requirements

  • 1 to 5 years product management, development, or business analysis
  • Good listening skills to gather customer requirements and understand customer issues
  • Great people and communication skills
  • Passionate about solving problems with technology and learning in the process
  • Have ideas and not afraid to speak up
  • Experience with startup companies and developer skills are pluses

Apply Now>>

Senior Software Engineer

San Francisco Bay Area

Responsibilities

  • Work with a team of developers in the US and India timezone
  • Work closely with developer managers to understand and implement new requirements
  • Design and implement new requirements
  • Design containerized deployments of the application
  • Debug and troubleshoot customer issues

Requirements

  • Bachelor’s degree in computer science or related fields
  • Knowledge of design patterns
  • Experienced with Java and SQL
  • Experienced with Elasticsearch and Kafka
  • Proficient using with Linux system
  • Proficient writing scripts
  • Experienced with AWS
  • Experienced deploying software with Docket and Kubernetes

Apply Now>>

Junior Software Engineer

San Francisco Bay Area

Junior software engineer experienced in web development technology, with at least 3 years of experience. Candidates will need to be experienced designing and implementing single page web applications and microservices.

Responsibilities

  • Work with a team of developers in the US and India timezone
  • Work closely with developer leads to understand and implement new requirements
  • Design and implement new requirements
  • Debug and troubleshoot customer issues

Requirements

  • Bachelor’s degree in computer science or related fields
  • Knowledge of design patterns
  • Experienced with Java and SQL
  • Experienced with Elasticsearch and Kafka
  • Proficient using with Linux system
  • Proficient writing scripts
  • Experienced with AWS
  • Experienced with Docker and Kubernetes
  • Knowledge with CRM systems like Marketo, Salesforce, Eloqua, and MS Dynamics

Apply Now>>

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