A Passion for Solving Our Customers’ Problems
At Openprise our passion is to build great products that solve everyday business problems and make our customers more successful.
We innovate where it counts. We don’t chase technology or market fads. We don’t talk about disruption, we just do it. We believe that if you build a great product and take care of your customers, everything else will fall into place.
You should take pride in building great software and delivering great customer experiences. You should enjoy solving problems, both technical and business problems, because that is how we grow. We are a veteran team with deep enterprise software experience, but we still learn new things every day. We foster an environment where you can try new things, take calculated risks, and learn from doing.
If your passion aligns with ours, we would love to speak with you.
Customer Success
Customer Success Associate
San Francisco Bay Area
Are you someone who likes to wear different hats and play different roles? Can you envision yourself talking to customers about their business issues and serving as their trusted technical resource for all things Openprise?
The ideal CSA candidate will have a passion for helping customers as you work through onboarding new customers and helping new and existing customers leverage the Openprise platform to continuously gain business value from our products and services.
The Customer Success Associate is a hands-on, technical member of the Customer Success team and has limited upsell, cross-sell, or sales responsibilities. Candidates should have excellent communication skills, be adept at juggling multiple competing priorities, enjoy problem-solving, and be a self-directed contributor. If you like being told what to do, this is not the place for you!
This is an opportunity to be an integral member of the team and work at a small but rapidly expanding company and have a real impact on both the success of the CS organization and the overall success of the company.
This role is in the San Francisco Bay Area and does not offer relocation.
Responsibilities
- Become an Openprise platform and data management expert
- Provide product training and problem-solving assistance to new and existing customers
- Help define each customer’s platform adoption and implementation plan; identify opportunities for areas they can expand/improve their use of Openprise
- Work interactively with the rest of the CS team to problem-solve, develop new best practices, and improve platform adoption by customers
- Engage with customers to build out jobs in the Openprise platform
Requirements
- 1-3 years working with technology platforms
- Experience in a customer-facing role
- Outstanding writing and verbal communication skills
- Excellent project and time management skills
- Problem solving and technical acuity to find solutions and communicate them back to customers
- Self-driven, motivated, and enthusiastic
- Able to work with a team, local and remote, in a changing environment
Pluses
- Experience communicating technical issues to customers
- Bachelor’s degree
- Completed (and enjoyed) at least one programming class
- Familiarity with marketing and/or sales data and/or marketing and sales operations platforms such as Salesforce.com, Dynamics CRM, Marketo, Pardot, Eloqua, etc.
Engineering
DevOps Engineer / AWS
San Francisco Bay Area
DevOps engineer experienced in AWS technology, with at least 2 years of experience. Candidates will need to be experienced architecting, building, deploying, and patching web applications and microservices using Amazon Web Services.
Responsibilities
- Work with a team of developers in the US and India timezone
- Architect and implement new requirements in AWS
- Manage a multi-tenant cloud infrastructure in AWS
- Provide operational support to engineering teams
- Work closely with developer leads to understand and implement new requirements
- Improve current deployment and automate full life-cycle of the products
Requirements
- Bachelor’s degree in computer science or related fields
- Experienced with AWS is a must
- Expert configuring and managing Linux systems
- Knowledge of design patterns
- Experienced with continuous release and deployment tools
- Proficient using configuration management systems
- Experienced writing scripts and some high-level programing language
- Experienced deploying microsystems using Kubernetes
- Experienced with SQL
Senior Software Engineer
San Francisco Bay Area
Responsibilities
- Work with a team of developers in the US and India timezone
- Work closely with developer managers to understand and implement new requirements
- Design and implement new requirements
- Design containerized deployments of the application
- Debug and troubleshoot customer issues
Requirements
- Bachelor’s degree in computer science or related fields
- Knowledge of design patterns
- Experienced with Java and SQL
- Experienced with Elasticsearch and Kafka
- Proficient using with Linux system
- Proficient writing scripts
- Experienced with AWS
- Experienced deploying software with Docket and Kubernetes
Junior Software Engineer
San Francisco Bay Area
Junior software engineer experienced in web development technology, with at least 3 years of experience. Candidates will need to be experienced designing and implementing single page web applications and microservices.
Responsibilities
- Work with a team of developers in the US and India timezone
- Work closely with developer leads to understand and implement new requirements
- Design and implement new requirements
- Debug and troubleshoot customer issues
Requirements
- Bachelor’s degree in computer science or related fields
- Knowledge of design patterns
- Experienced with Java and SQL
- Experienced with Elasticsearch and Kafka
- Proficient using with Linux system
- Proficient writing scripts
- Experienced with AWS
- Experienced with Docker and Kubernetes
- Knowledge with CRM systems like Marketo, Salesforce, Eloqua, and MS Dynamics
Product
User Experience (UX) Designer
San Francisco Bay Area
We are seeking an experienced enterprise software UX designer to own and design the user experience.
Responsibilities
- Responsible for all aspects of user experience for the Openprise Data Automation solution
- Create and refine the product’s look and feel
- Work with product management and engineering to design and implement the optimal user experience
- Own the new user journey
- Work with Marketing to reflect the company brand in the product
Requirements
- Minimum of 5 years in enterprise software UX experience
- SaaS product experience is a plus
- Business application experience is preferred over technical product experience
Sales
Account Manager
San Francisco Bay Area
We are looking for a dynamic Account Manager to join our growing team. In this role, you will be responsible for connecting with key business executives and stakeholders, and developing long-term relationships with a portfolio of clients. You will also work closely with the Customer Success team to increase product traction, communicate requirements, and achieve client satisfaction.
Responsibilities
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
- Manage the renewal process and identify upsell opportunities
- Communicate clearly the progress of quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Monitor and analyze customer’s usage of our product
Requirements
- 5+ years of sales experience
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Bachelor’s Degree preferred
- Self-motivated and able to thrive in a results-driven environment
- Keen attention to detail and adherence to deadlines
- Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Account Development Representative
San Francisco Bay Area
We’re looking for an energetic account development representative to help build Openprise’s pipeline to fuel our continued growth.
Responsibilities
- Follow up on leads from marketing campaigns.
- Deliver the Openprise message to marketing and sales professionals by phone and email.
- Coordinate activities with account executives.
- Qualify opportunities and pass them over to account executives.
- Track activities in Salesforce.com.
Requirements
- 1-3 years of experience as an ADR/SDR.
- Great listening skills to gather and understand prospects’ business goals.
- Passion for helping prospects solve problems.
- Genuinely curious and excited to help people succeed.
- Previous experience in CRM is a plus, but not required.
This opportunity is a great springboard into an account executive role after a year. ADR’s also have the ability to work remotely, though they do need to be located in the Bay Area.
Account Executive – Sales
San Francisco Bay Area
Responsibilities
- Build outbound pipeline
- Close business from both inbound and outbound leads
- Work with the marketing team to fine-tune lead generation strategy
- Work with the product team to win business
Requirements
We hire to the whole person, not to a specification list. Having said that, here is the profile we are looking for.
- 2 to 6 years inside sales experience
- Experience with selling software-as-a-service
- Experience with early stage companies and products
- Great people-skill
- Problem solver, not order taker
- Not afraid to try something new and take calculated risks
- Passionate about building a business and learning a ton in the process
- Have ideas and not afraid to speak up
- Genuinely curious and want to help people